Use this action to open a refund dialog box from within a flow and return payment to the original method.
You can configure the action to:
Open the refund dialog box for the selected order
This opens the refund dialog box for the currently selected order, typically the one chosen by the user earlier from an order list. In the dialog box, the user can either refund the entire order or select individual items and quantities to return. They can also choose how each item’s inventory should be updated (e.g. returned to stock, marked as damaged, etc.), and review a detailed breakdown of amounts, taxes, fees, and discounts before proceeding with the refund.
Open the refund dialog box by scanning a receipt
This activates the device's scanner and after that, opens the same refund dialog, prefilled with order data from the scanned receipt. It’s a quick way to process refunds using printed or digital receipt barcodes.
Refunds are always processed to the original payment methods, unless split across multiple methods, in which case, users will be prompted to choose refund distribution in a separate dialog box. Moreover, in such cases, tips are refunded as part of the total, but not necessarily to the same card that paid them, the refund method is determined based on what the user selects in the split refund dialog box.
