Final is designed for a wide range of users and business types, and while there's no strict categorization, most users fall into two general groups based on how they use the platform:
Individuals or businesses building for themselves
This group includes business owners, operators, or internal technical staff who use Final to build and manage their own point-of-sale experiences. They typically choose Final because they need more flexibility than what the traditional, one-size-fits-all POS solutions offer, often to reflect specific workflows, branding, or customer experiences unique to their business.Teams or organizations building for others
This group includes freelancers, agencies, enterprise teams, or any individual or organization that uses Final to build solutions for other businesses. For example, a freelance web designer might create an in-person checkout flow for a client’s retail space using Final. Or an organization might use Final as the infrastructure behind a suite of checkout solutions offered to the businesses they support.
Final provides a tool suite to support both use cases, whether you're customizing a single in-person checkout experience for your own business, or managing a scalable system across multiple clients.